Last Updated: February 2026

Please read these Terms of Service carefully before using the services provided by Packard Drone Services (“Company,” “we,” “us,” or “our”). By booking or using our services, you agree to these terms.

Services

Packard Drone Services provides drone-based services including wildlife and pet recovery, livestock search, aerial photography and videography, and event coverage. All services are performed by FAA Part 107 certified pilots operating within applicable federal, state, and local regulations.

Bookings and Scheduling

Services are scheduled based on availability, weather conditions, and operational safety. We reserve the right to delay or reschedule a flight due to unsafe weather, airspace restrictions, or other circumstances beyond our control.

Payment

Payment is due before we deploy for the service. We accept credit and debit cards. By providing payment information, you authorize us to charge the agreed amount for the services rendered.

Refund and Cancellation Policy

Once our team has been deployed to a job site, no refunds will be issued regardless of the outcome. Recovery operations involve inherent uncertainty, and the deployment of equipment, time, and resources is not contingent on the result. If you wish to cancel prior to deployment, please contact us immediately. Cancellations made before deployment will be considered on a case-by-case basis.

No Guarantee of Outcome

While we maintain a strong success rate, Packard Drone Services does not guarantee the outcome of any recovery operation. Factors including elapsed time, terrain, weather, and animal movement are outside our control. We will always make our best professional effort on your behalf.

Customer Responsibilities

You agree to provide accurate information about the job location and situation, to obtain any necessary permissions for us to operate on private or restricted land, and to follow the guidance of our pilot during operations.

Use of Footage

Aerial footage captured during your service is your property. We will not use photos or video from your job for any marketing or portfolio purposes without your written consent.

Limitation of Liability

Packard Drone Services carries comprehensive liability insurance. However, we are not liable for incidental, consequential, or indirect damages arising from the use of our services. Our total liability in any claim shall not exceed the amount you paid for the service in question.

Compliance with Laws

All drone operations are conducted in compliance with FAA regulations and applicable Wisconsin state laws. Customers must not request operations that would require us to violate airspace restrictions, privacy laws, or other regulations.

Changes to These Terms

We may update these terms from time to time. The most current version will always be posted on our website. Continued use of our services constitutes acceptance of any updated terms.

Contact Us

If you have questions about these terms, please contact us at info@packarddroneservices.com or call (715) 610-0385.